Last updated: 4/15/2026
1. Agreement to Terms
These Terms of Service (“Terms”) govern your access to and use of the Automated Pack platform (the “Platform”) operated by Plumaz LLC (“Plumaz,” “we,” “us,” or “our”), located in Miami, Florida. By accessing or using the Platform, you agree to be bound by these Terms. If you are using the Platform on behalf of a company or other organization, you represent and warrant that you have the authority to bind that entity to these Terms.
2. Description of Service
The Platform provides video and document hosting, AI-assisted guidance (PackAssist), usage analytics, and role-based access for operational knowledge management in manufacturing environments, particularly packaging production.
The Platform is an informational reference tool only. It is not a substitute for professional training, certified instruction, manufacturer-approved procedures, OSHA-compliant safety programs, lock-out/tag-out protocols, or any site-specific risk assessments. The Platform does not account for your specific facility conditions, equipment variations, regulatory requirements, or individual operator qualifications. Operators and their employers remain fully responsible for performing all work safely and in compliance with applicable laws and manufacturer specifications.
3. Accounts and Access
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Company administrators may manage user access within their organization. You agree to notify us immediately of any unauthorized access or use of your account.
4. Subscriptions and Billing
Subscriptions are available on a monthly or annual basis. We offer a 30-day free pilot with no credit card required. Continued use after the pilot requires a paid subscription. Pricing is subject to change upon 30 days’ prior notice. Annual subscriptions are non-refundable except as expressly provided in these Terms. Early termination of an annual subscription does not result in proration or refund unless otherwise agreed in writing.
5. Your Content
You retain ownership of any content you upload to the Platform (“Your Content”). You grant Plumaz a worldwide, non-exclusive, royalty-free license to store, process, display, and make Your Content available to your authorized users, and to generate anonymized or aggregated derived data for Platform functionality and analytics.
You represent and warrant that you have all necessary rights, consents, and permissions to upload Your Content and that it does not infringe any third-party intellectual property, privacy, or other rights. You agree to indemnify, defend, and hold Plumaz harmless from any third-party claims arising from or related to Your Content.
6. AI-Assisted Guidance and Content Disclaimer
ALL GUIDANCE, RESPONSES, VIDEOS, DOCUMENTS, AND OTHER CONTENT PROVIDED THROUGH THE PLATFORM—INCLUDING ANY AI-GENERATED INFORMATION—IS FOR INFORMATIONAL PURPOSES ONLY. It does not constitute professional advice, certified training, manufacturer-approved instructions, or a warranty of safety or accuracy.
Users must independently verify all information against current manufacturer specifications, applicable regulations (including OSHA), and site-specific safety programs before taking any action. Plumaz does not warrant the accuracy, completeness, timeliness, or safety of any content or AI output.
Operators and their employers are solely responsible for ensuring work is performed safely and in compliance with all laws and safety requirements. Plumaz expressly disclaims all liability for any personal injury, death, property damage, equipment damage, production loss, regulatory penalties, or other harm arising from reliance on the Platform, regardless of whether such reliance was reasonable.
7. Acceptable Use
You agree not to: (a) use the Platform for any unlawful purpose; (b) share or transfer account credentials; (c) access data belonging to other companies; (d) upload viruses, malware, or harmful code; (e) reverse engineer, decompile, or attempt to derive the source code of the Platform; or (f) resell, sublicense, or commercially exploit the Platform without our prior written consent.
8. Intellectual Property
The Platform, its design, software, code, branding, and all underlying technology are owned by Plumaz or its licensors. Your subscription grants you a limited, non-exclusive, non-transferable right to use the Platform during the subscription term solely for your internal business purposes. All rights not expressly granted are reserved.
9. Disclaimers and Warranty
THE PLATFORM AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PLUMAZ LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION PERSONAL INJURY, DEATH, PROPERTY DAMAGE, EQUIPMENT DAMAGE, LOST PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Our total cumulative liability for any claims arising out of or related to these Terms or the Platform shall not exceed the amounts actually paid by you to us in the twelve (12) months preceding the claim. This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise).
The foregoing limitations shall not apply to liability arising from our gross negligence or willful misconduct.
11. Termination
Either party may terminate these Terms or your subscription at any time. Upon termination, you may export Your Content within thirty (30) days. We will delete your data within ninety (90) days after termination (subject to any legal retention obligations). We may suspend or terminate access immediately for violations of these Terms.
12. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Florida, without regard to conflict of laws principles. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Miami-Dade County, Florida.
13. Miscellaneous
These Terms constitute the entire agreement between you and Plumaz and supersede all prior understandings. If any provision is held invalid, the remainder shall continue in full force. We may assign these Terms in connection with a merger, acquisition, or sale of assets. You may not assign without our prior written consent. These Terms may be amended by us with thirty (30) days’ notice; continued use constitutes acceptance of the revised Terms.
14. Contact
Plumaz LLC
Miami, FL
Email: info@automatedpack.com
We respond to general inquiries, support requests, and privacy/data rights requests at this address.
You may also reach us via our contact form.